Support

Get help

Start with the docs, then reach the team. Most questions are answered the same day.

Documentation
Install the SDK, connect an agent, run your first suite, and set up alerts.
Read the docs
Contact support
Send us the project and the graded call you have a question about.
Open a request
Engineering notes
How scoring works and how a single prompt change broke 19% of test calls.
Read the blog
Security and trust
SOC 2 Type II, encryption, retention controls, and our DPA.
View security

Response times

Support that matches your plan

Community and email

Email support with a typical reply in two business days.

Priority, one business day

Priority email and Slack, with a one business day response target.

Dedicated, same day

A named engineer, a shared channel, and a same business day target.

How do I connect my agent?
Register it with the SDK and point Sonora at your transcripts and audio. The docs walk through Vapi, Retell, LiveKit, Pipecat, Twilio, and the raw API.
See the docs
Why did a call fail its suite?
Open the failing turn trace on the call. It shows the transcript, the audio at that moment, and the rubric line the agent missed.
See the docs
How do I set up regression alerts?
Create an alert with a Slack webhook and a threshold, then gate deploys in CI with the sonora gate command.
See the docs